Credit Card Fee Notice - Credit card charges of $300.00 or more will be assessed a
3%
credit card fee.
Via the Web Site Shopping Cart - Many of our items are available for ordering via
our
Shopping Cart. You will see these items listed with a button labeled "Add to Cart." Just click
on the button to
add that item to your "Shopping Cart." The Shopping Cart keeps track of your order while
you're visiting our site. You can follow the easy instructions to complete your order. If you also
want
to order items that are not available via the Shopping Cart, just enter them in the comments box on the
Checkout Page. When you're ready "check out," or if want to review the contents of your
Shopping Cart, just click on the Shopping Cart button at the top of the page. You can choose to be
billed
for your order or pay online with a credit card.
Via the Telephone
You can place your order by telephone, by calling (800) 442-1358 or (708) 496-3800
during regular business hours (8:30 am - 5:00 pm CST, M-F).
At GIA satisfaction is our guarantee. To replace defective items or items shipped to you
in
error please contact customer service at [email protected].
GIA Publications, Inc. accepts returns under the following conditions.WHAT can be returned?
All products are returnable IF the product is received in the same condition as they were
originally sent. A copy of the invoice must accompany all returns. There will be a 20% restocking
fee for items returned
that are not accompanied by a corresponding invoice.
WHEN do items need to be returned by?
All merchandise purchased within six months may be returned. Items purchased more than six months
prior will be charged a
20% restocking fee. GIA will not accept any returns on invoices dated beyond one year.
WHERE do items need to be returned?
Merchandise can be returned to: GIA Publications, Inc., 7404 S. Mason Ave., Chicago, IL
60638, Attention: Returns
HOW do customers return items?
You may choose your means of returning your merchandise, however, please retain your
receipt for verification purposes. GIA is not responsible for any lost return shipments.
Product Packing Materials
It is your responsibility to package the materials well so they will not be damaged in shipping.
SHIPPING for returns
Customer is responsible for all shipping charges.
Refunds
If you have not paid your invoice the charges will be reversed. If you paid by credit card your card
will be credited. For credit card purchases older than two months a credit to your account will be
issued
for use against future purchases. If paid by check your account will be issued a credit for the
purchase
price for use against future purchases. Credits will be given for merchandise only. You are
responsible for
all shipping charges.
Additional Information
For items returned to us in non-saleable condition, we reserve the right to return those items to you
at
your expense. This policy also applies to items sent on approval.
GIA is not responsible for merchandise damaged in transit. Do not open your package and immediately
contact the carrier.
If you have any questions, feel free to contact our Customer Service Manager, Maria Peccia at [email protected]
Within U.S.:
Most orders are normally shipped within 48 hours via UPS Ground.
Smaller orders (under 5 pounds) going to residential addresses may be shipped via US Post Office
Priority Mail.
We also offer UPS Next Day Air or Second Day Air. Next Day and Second Day orders placed by
12:00
noon Central Time will be processed the same day, otherwise it will go out the next
day.
Priority Mail is treated as a regular order and is normally shipped within 48 hours of receipt
of
the
order.
It is normal for Priority Mail shipments to take up to 2-3 weeks to deliver.
Please be sure to indicate your desired shipping method if other than UPS Ground. You will be billed
for
all
shipping charges. There will be a $17.00 UPS Address Correction Fee issued for incorrect or
incomplete
shipping information. Shipping addresses must be correctly marked as residential or commercial.
Under no
circumstances should a residential address be marked as commercial. Incorrectly marked shipping
addresses will be assessed a $17.00 fee adjustment.
Please select whether or not you would like a catalog sent to you. They may add up to two (2) pounds
to
your shipment and cause your shipping charges to be increased dramatically.
NOTE: Saturday is not a regular delivery date. If you need an order delivered on a Saturday, it must
be a
Next Day Air shipment with Saturday delivery which is an additional $10.00 charge (over and above
the
Next Day Air charges). Please indicate you want to have Saturday delivery in the message part of
your order.
International Customers:
If you are ordering from outside of the United States, please choose between the following methods.
UPS Worldmail is a service offered to our International customers. This is $7.00 per pound and
takes
about 2-4 weeks for delivery. Please select UPS Worldship. You are responsible for paying any
duty
and
taxes assessed at the time of delivery. This gives you Air Parcel Post delivery time for less
than
Parcel Post in most cases. If it is cheaper to send it UPS Express, we will send it using that
method.(best option for shipments up to 8 pounds)
UPS Express gets packages anywhere in the world in 2-3 days (some places in Canada by the next
day).
Prices range from $19.00 for a 2 pound package going to Canada to $54.00 for a 30 pound package.
Please
select UPS Express. You are responsible for paying any duty and taxes assessed at the time of
delivery. International orders over $100 must be shipped with UPS Express.
Parcel Post (least expensive, 6-8 weeks for delivery, pricing ranges from $14.33 for 2 pounds to
Canada
to $32.25 for 30 pounds to Canada). You are responsible for paying any duty and taxes assessed
at
the
time of delivery.
Air Parcel Post (a little more expensive than Parcel Post for smaller orders, 2-4 weeks for
delivery,
pricing ranges from $16.25 for 2 pounds to Canada to $47.25 for 30 pounds to Canada). You are
responsible for paying any duty and taxes assessed at the time of delivery.
For Canadian customers, UPS Standard is available. Prices range from around $8.90 for a two
pound
package to $28.75 for a 30 pound package. Customs broker fees are not included but UPS will
clear it
for
you for an additional $35.00 charge which will be assessed at the time of delivery. UPS will
contact
you
and give you an opportunity to designate your own broker if you want. For this reason, your
phone
number
is required. You are responsible for paying any broker fees, duty and taxes assessed at the time
of
delivery. Please note, with the $35.00 additional broker fee, it is cheaper and quicker to use
UPS
Express for your shipment.
Shipping to other countries varies widely in cost. Please be sure to indicate your desired shipping
method.
The cheaper of methods between the UPS choices will be the default if nothing is selected. You will
be
billed for all shipping charges. Pricing can range widely depending on where in the world the
shipment
will
be ending up. Zones within Canada can cause UPS rates to be much higher or much lower than those
quoted
above.
Please select whether or not you would like a catalog sent to you. They may add up to two (2) pounds
to
your
shipment and cause your shipping charges to be increased dramatically.
Please note: All prices subject to change without notice.
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