All products are returnable IF the product is received in the same condition as they were originally sent. A copy of the invoice must accompany all returns. There will be a 20% restocking fee for items returned that are not accompanied by a corresponding invoice.

All merchandise purchased within six months may be returned. Items purchased more than six months prior will be charged a 20% restocking fee. GIA will not accept any returns on invoices dated beyond one year.

Merchandise can be returned to: GIA Publications, Inc., 7404 S. Mason Ave., Chicago, IL 60638, Attention: Returns

You may choose your means of returning your merchandise, however, please retain your receipt for verification purposes. GIA is not responsible for any lost return shipments.

It is your responsibility to package the materials well so they will not be damaged in shipping.

Customer is responsible for all shipping charges.

If you have not paid your invoice the charges will be reversed. If you paid by credit card your card will be credited. For credit card purchases older than two months a credit to your account will be issued for use against future purchases. If paid by check your account will be issued a credit for the purchase price for use against future purchases. Credits will be given for merchandise only. You are responsible for all shipping charges.

Additional Information

For items returned to us in non-saleable condition, we reserve the right to return those items to you at your expense. This policy also applies to items sent on approval.

GIA is not responsible for merchandise damaged in transit. Do not open your package and immediately contact the carrier.

If you have any questions, feel free to contact our Customer Service team. [email protected]

Within U.S.:

• Most orders are normally shipped within 48 hours via UPS Ground.
• Smaller orders (under 5 pounds) going to residential addresses may be shipped via US Post Office Priority Mail.
• We also offer UPS Next Day Air or Second Day Air. Next Day and Second Day orders placed by 12:00 noon Central Time will be processed the same day, otherwise it will go out the next day.
• Priority Mail is treated as a regular order and is normally shipped within 48 hours of receipt of the order.
• It is normal for Priority Mail shipments to take up to 2-3 weeks to deliver.

Please be sure to indicate your desired shipping method if other than UPS Ground. You will be billed for all shipping charges. There will be a $17.00 UPS Address Correction Fee issued for incorrect or incomplete shipping information. Shipping addresses must be correctly marked as residential or commercial. Under no circumstances should a residential address be marked as commercial. Incorrectly marked shipping addresses will be assessed a $17.00 fee adjustment.

Please select whether or not you would like a catalog sent to you. They may add up to two (2) pounds to your shipment and cause your shipping charges to be increased dramatically.

NOTE: Saturday is not a regular delivery date. If you need an order delivered on a Saturday, it must be a Next Day Air shipment with Saturday delivery which is an additional $10.00 charge (over and above the Next Day Air charges). Please indicate you want to have Saturday delivery in the message part of your order.

International Customers:

If you are ordering from outside of the United States, please choose between the following methods.

If you are ordering from outside of the United States, please choose between the following methods.

UPS Worldmail is a service offered to our International customers. This is $8.50 per pound and takes about 2-4 weeks for delivery. Please select UPS Worldship. You are responsible for paying any duty and taxes assessed at the time of delivery. If it is cheaper to send it UPS Expedited, we will send it using that method (usually the best option for shipments over 8 pounds).

Standard gets packages to Canada in 2-3 days. Prices start at $25.00 for a 2 pound package. Please select UPS Canada Standard. You are responsible for paying any duty and taxes assessed at the time of delivery. UPS will contact you and give you an opportunity to designate your own broker if you want. For this reason, your phone number is required. You are responsible for paying any broker fees, duty and taxes assessed at the time of delivery.

UPS Worldwide Saver gets packages anywhere in the world in 4-7 days. Prices start at $50.00. Please select UPS Expedited. You are responsible for paying any broker, duty and taxes assessed at the time of delivery. Broker charges start at $30.00.

Worldwide Express Plus gets packages anywhere in the world in 2-3 days. Prices start at $80.00. Please select UPS Express. You are responsible for paying any broker, duty and taxes assessed at the time of delivery. Broker charges start at $30.00

USPS First-Class Package International is available for packages and large envelopes up to 4 pounds. Delivery time varies by destination and can take up to 2 to 4 weeks. Prices start at $17.00.

Priority Mail International is available for packages over 4 pounds. Delivery time 1 to 2 weeks. Prices start at $30.90.

Shipping to other countries varies widely in cost. Please be sure to indicate your desired shipping method. The cheaper of methods between the UPS choices will be the default if nothing is selected. You will be billed for all shipping charges.

We are not responsible for shipments abandoned at the border and there are no refunds for abandoned shipments.

International orders over $100 must be shipped by UPS.

Please select whether or not you would like a catalog sent to you. They may add up to two (2) pounds to your shipment and cause your shipping charges to be increased dramatically.